Terms and Conditions for House Clearance in Uxbridge

Welcome to our comprehensive guide on the Terms and Conditions for our House Clearance services in Uxbridge. Understanding these terms is essential to ensure a transparent and satisfactory experience for both our clients and our team.

General Terms

Services Provided

Our house clearance services in Uxbridge include:

Full Property Clearance – Removing all unwanted items from your property.
Selective Clearance – Clearing specific areas or items as requested by the client.
Waste Removal and Recycling – Ensuring that all cleared items are disposed of responsibly.
Hoarding Clearance Support – Providing sensitive assistance for hoarding situations.

Service Areas

We primarily serve Uxbridge and the surrounding areas, including:

Southall
Hounslow
Ruislip
Chiswick
Acton

Booking and Payment

Booking Process

To book our services, clients can:

Contact Us via phone or email to discuss their requirements.
Schedule a Site Visit for an accurate assessment.
Receive a Quote based on the assessed needs.
Confirm the Booking by agreeing to the terms outlined in this document.

Payment Terms

All payments must be made as per the following terms:

Payment Methods: We accept cash, bank transfers, and major credit cards.
Deposit: A deposit may be required at the time of booking, especially for large-scale clearances.
Final Payment: Due upon completion of the service, before the removal of cleared items.
Invoices: Detailed invoices will be provided upon request.

Cancellation and Refunds

Cancellation Policy

Clients can cancel their booking under the following conditions:

More than 48 hours' notice: Full refund of any deposit made.
Less than 48 hours' notice: A cancellation fee may apply.

Refund Policy

Refunds will be processed as follows:

Full Refunds will be provided for cancellations made as per the cancellation policy.
Partial Refunds may be issued if services have been partially completed.
No Refunds will be given for services rendered in full.

Liability and Insurance

Liability Coverage

We maintain comprehensive liability coverage to protect our clients and our team. This includes:

Coverage for accidental damage during clearance.
Protection against theft or loss of personal items.
Liability for injuries sustained on the property during service provision.

Insurance Policies

Our insurance policies ensure that:

All clearance activities are covered under public liability insurance.
Worker’s compensation is provided for our employees.
Additional coverage is available upon request for high-value items.

Client Responsibilities

Access to Property

Clients must ensure that:

Unauthorised access to the property is granted for the clearance team.
All necessary keys, codes, or entry permits are provided prior to the service date.
Parking permits are arranged if required.

Personal Items

Clients are responsible for:

Identifying and separating personal or valuable items that should not be cleared.
Ensuring that such items are safely stored or removed before the clearance begins.
Communicating any specific handling instructions for fragile or sentimental items.

Confidentiality

We adhere to strict confidentiality protocols to protect our clients' personal and sensitive information. This includes:

Never sharing client details with third parties without explicit consent.
Securely handling any documents or personal data encountered during clearance.
Ensuring confidentiality in all communications and transactions.

Dispute Resolution

Process for Disputes

In the event of a dispute, we follow a structured resolution process:

Initial Resolution through direct communication to address and resolve the issue.
Mediation by involving a neutral third party if direct resolution fails.
Arbitration for binding decisions if mediation does not lead to a satisfactory outcome.
Legal Action as a last resort, adhering to applicable laws and regulations.

Changes to Terms and Conditions

We reserve the right to modify these terms and conditions at any time. Clients will be notified of any significant changes, and continued use of our services constitutes acceptance of the updated terms.

Conclusion

By engaging our House Clearance services in Uxbridge, clients agree to abide by these Terms and Conditions. We strive to maintain transparency, reliability, and professionalism in all our interactions, ensuring a smooth and efficient clearance process.